Find answers to the most common questions about enabling and using BadgeR+ one-way audio in the 911Cellular portal.
1. Is the audio live or recorded?
It’s both — you can monitor live audio during an active incident, and the full recording is available once the configured duration ends.
2. Who can listen to audio?
Any dispatcher with permission to view the incident can listen. Taking ownership isn’t required but still controls your workflow actions (like resolving or acknowledging).
3. Why can’t I hear audio on some devices?
Only devices running firmware 2.4.0 or higher support audio. Devices on older firmware won’t record or stream sound.
4. How long does audio last?
By default, recordings last 10 minutes, but you can adjust this in the portal.
5. When do audio changes take effect?
After the device’s next check-in with the system following the update.
6. Why does my audio stream sound choppy?
Network strength matters — weak LTE or Wi-Fi can cause short gaps or delays.
7. Can dispatchers talk back through the BadgeR+ device?
No — audio is one-way only, from the BadgeR+ to the Dispatcher, ensuring privacy and discretion for the user.
8. Can Audio and Location Tracking run at the same time?
No. Audio Recording and continuous Location Tracking are mutually exclusive.
When you turn Audio Recording Enabled = ON, continuous Location Tracking turns OFF. The incident will still capture a location at activation (so dispatch sees where it started), but it won’t actively update/track while audio is on.
Audio/Location is an account-level configuration for BadgeR+ devices—choose either Audio or Location Tracking for all BadgeR+ units in your org.
9. Will using audio drain the battery faster?
Yes. Live audio uses the microphone and cellular/Wi-Fi radios more intensively, so battery life decreases—especially on weak networks or older batteries.
Recommendation: After any audio activation, place the device on charge as soon as practical.
10. Where do I find and download the recording after an incident?
Go to Analytics → Emergency Call → More Info → Emergency Call Summary
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Filter by date/device (if needed).
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Open the incident row to view details.
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In the Recording section, click Download to save the audio file.
Related Article: How to Turn ON BadgeR+ Audio in the 911Cellular Portal
Need help? Contact Support or your Account Manager by email, or call (216) 283-6100.