For a click-by-click guide, open the Scribe:
How to Send a Mass Notification — Scribe walkthrough
This article covers how to compose, send, and verify a Mass Notification.
Steps — Send a Mass Notification
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Go to Mass Notifications → Create New.
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Enter a clear Title (e.g.,
Safety Alert — Topic — MM/DD). -
Compose message (concise, action‑first). Add subject for Email when prompted.
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Select recipients: choose Groups and/or Upload CSV.
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Choose methods: SMS, Email, Voice, App Push (one or many).
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Review recipients, content, and methods.
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Click Send Now (or Schedule for later).
Done. This completes the send. To confirm outcomes (delivered/failed), use Track delivery below.
Best practices
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Clarity first: Lead with the key instruction in the first sentence.
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Targeting: Prefer saved, maintained groups over ad‑hoc CSVs.
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Consistency: Use a standard title format
(e.g., Safety Alert — Topic — MM/DD).
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Testing: Keep a small Test Group and run periodic checks.
Resources
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Interactive walkthrough: Open the Scribe
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How to track delivery & notification status (companion guide)
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Create & manage recipient groups (companion guide)
- How to send a pre-canned Mass Notification (companion guide)