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BSSID Exact Match Setting

Learn when and how to use BSSID Exact Match to ensure accurate location reporting and security zone identification during an activated panic

How BSSID Matching Works by Default

By default, the 911Cellular system treats the last character of a BSSID as a wildcard, grouping similar BSSIDs under the same access point (AP) record. This is called soft matching. For example, 

  • 90:d0:92:58:f2:74
  • 90:d0:92:58:f2:78
  • 90:d0:92:58:f2:7c

This works well in many deployments where those BSSIDs genuinely belong to the same physical access point (AP). However, in networks where each BSSID represents a distinct physical AP in a different location, soft matching causes the system to treat them as one — which can lead to incorrect location identification during an activated panic or an inaccurate security zone on a CPB machine.

For these situations, enabling Require BSSID Exact Match tells the system to match the full BSSID precisely, including the final character. This ensures each BSSID is recognized as a distinct access point, prevents unnecessary duplicate entries, and simplifies location management in networks where APs follow predictable BSSID patterns.

How to Enable BSSID Exact Matching

You must be a Portal Administrator to change this setting. If you do not see the toggle below, contact your account administrator.

  1. Open the WiFi Access Points page. Navigate to portal.publicsafetycloud.net and go to Manage Devices → WiFi Access Points.
  2. Locate the Exact Match toggle. Below the Add Access Point and Upload Access Points buttons, find the Require BSSID exact match toggle.
  3. Enable the toggle. Click it to turn it on — it will appear green. The setting can be toggled back off at any time.

Once enabled, each BSSID will be treated as unique, including its final character.     

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