Incident Types can be used to easily identify the outcome of an activation.
Incident Types are a global setting, meaning, the settings created here apply to all your end users. Thus, Incident Types can only be configured by System Administrators. Incident Types can be configured on this URL: Configure Incident Types.
If you want to leverage Incident Types, simply create an Incident Type by clicking on the 'Add Incident Type' button:
If you would like Incident Types to display for your dispatchers/portal operators before they Archive the call, create an incident type and toggle 'Enable for Resolution' on (you will likely want to keep 'Enabled for Devices' off for these Incident Types):
Important note about Local Assist feature:
If you toggle this on, alerts triggered with Incident Types that have Local Assist toggled ON will NOT send an alert to your Emergency Calls tab. Thus, this feature should only be toggled on for less severe situations.
