Mobile Safety App users must register with an email that's been whitelisted in your portal. This article details how to add/edit whitelisted domains
To ensure access to your Mobile Safety App, end users are required to register using an email address that has been approved in your portal. This means that if a user attempts to register with an email address that is not whitelisted in your portal, they will encounter an error message stating "Organization Not Found". It is important to whitelist email domains in your Mobile Settings to avoid any inconvenience for your users. By whitelisting email domains, you can authorize an unlimited number of domains, allowing users with approved email addresses to seamlessly register and access the Mobile Safety App.
System Administrators have the ability to whitelist an unlimited number of email domains by utilizing the Mobile Settings feature located on the Mobile App Configurations URL.
Mobile Settings can be accessed by clicking on the pencil and pad icon next to the 'Mobile Settings' text:
Clicking this icon generates a model that allows you to whitelist additional domains:
FAQs:
Do I include the @ symbol?
- No, do not include the @ symbol when whitelisting domains.
Can I whitelist multiple domains:
- You can whitelist multiple domains by simply separating each domain with a comma.
Can a single domain be whitelisted on several portals?
- If a mobile app user registers with a domain that has been whitelisted on multiple portals, they will be prompted to specify which organization they are affiliated with. The user must select only one organization.
For more information about various portal roles, click here.
For more information about Mobile App General Settings, check out this page regarding Guest Registration Codes.