A step-by-step guide for logging into the Dispatcher App (SSO)
The following process is required for logging into the Dispatcher App using your 911Cellular Portal credentials, OAuth, SAML, or SSO, making it essential for users seeking secure and efficient access. By following these instructions, users can navigate the login process seamlessly, ensuring a smoother experience.
1. To support SSO on the Dispatcher App, machines are required to have dispatcher updater version 9.9.24 or higher. You can check your current version in the Windows "Add or Remove Programs" tool via the Start Menu. If your version is lower than 9.9.24, it will need to be uninstalled and reinstalled using our latest MSI, which can be found here.
2. Add a System Environment Variable named DISPATCHER_BASEURL . Its value should be "https://portal.publicsafetycloud.net" (if your organization uses a vanity URL, your custom URL should be used instead).
3. Click on the Windows Start Menu
4. Search for "911CellularDispatcher" or click on "All Apps"
5. Click "911CellularDispatcher" to launch App
6. Click "Login"
7. You will be redirected to your web browser to login. Sign in with your credentials. Depending on your organization's URL, the sign in page may appear differently.
8. Click on "Open portal" when prompted
9. When successful, the Dispatcher App will launch to the dashboard, indicating the user has logged in.
