Track Delivery & Notification Status
Everything you need to review delivery, understand status outcomes, and download documentation after you send or schedule a notification—ideal for incidents, tests, compliance, audits, and after-action reviews.
How to check results
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Left nav Analytics → Mass Notifications → More info for totals by channel.
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Search by specific alert: Mass Notifications → More info → Archived (Sent) Notifications → Details (binoculars icon).
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See a person’s status: Click a recipient row for the method of sending and timestamped attempt timeline (Sent, Delivered, any error).
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Export: Click Download CSV to share or attach to your report.
Interactive walkthrough: How to track delivery of a Mass Notification (Scribe)
What you can see
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Overall results at a glance — How many messages were sent and delivered across text, email, voice, and app.
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Details for a single alert — Which channels you used, who it went to, and how each method performed.
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Status for each person — Exactly what happened for that recipient (when it was sent, when it arrived, and any error).
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A copy of what was sent — The original title/message, selected groups, and delivery methods (useful for audits).
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Export for sharing — A CSV of recipient-level results for incident records or after-action reviews.
Need help interpreting an error? Reference the Mass Notification System (MNS) Error Glossary (SMS & Voice).