This article examples the configuration options with respect to your Incident Types.
Incident Types are a global setting, meaning, the settings created here apply to all your end users. Thus, Incident Types can only be configured by System Administrators. Incident Types can be configured on this URL: Configure Incident Types.
If you want to leverage Incident Types, simply create an Incident Type by clicking on the 'Add Incident Type' button:
Displaying Incident Types to End Users
Displaying to Computer Panic Button end users:
In order for your newly created incident type to display when your end users trigger an alert, you need to toggle the incident under "Enabled on computers" to On. Doing so enables this incident type on your Computer Panic Button software.
Displaying to Mobile Safety App End Users:
In order for your newly created incident type to display when your end users trigger an alert, you need to toggle the incident under "Enabled on mobile app" to On. Doing so enables this incident type on your Computer Panic Button software.
Customizing the Display
If you want to configure the order of incident types, and/or the icon associated with each type, click the 'Customize Display on Devices' button.
This article contains screenshots of the end user interfaces.
Important note about Local Assist feature:
If you toggle this on, alerts triggered with Incident Types that have Local Assist toggled ON will NOT send an alert to your Emergency Calls tab. Thus, this feature should only be toggled on for less severe situations.
Check out this article if you're interested in configuring Incident Types in a way that your Dispatchers/Portal Operators need to select one before archiving activations.